Privacy Policy

Digital Done Right Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

Digital Done Right Ltd
48 Supple Close, Norwich, NR1 4PP, United Kingdom
Email: hello@digitaldoneright.co.uk   Phone: +44 7383 166653

We may collect the following personal data when you contact us, enquire about our services, or book a consultation:

• Name
• Business name
• Email address
• Phone number
• Any information you provide to us in enquiry forms, booking forms, or over the phone

We do not collect payment card details directly — payments are processed via Wise Business.

• Through our website's contact and booking forms
• Through phone calls (including outbound calls we make to prospective clients)
• Through email correspondence
• Through our client management system (GoHighLevel)

• Respond to enquiries and provide quotes
• Deliver and manage the services you've signed up for
• Send appointment confirmations, reminders, and service updates
• Improve our services
• Comply with legal and accounting obligations

• Consent — e.g. where you've submitted a form or agreed to be contacted
• Legitimate interests — e.g. responding to enquiries, business development
• Contract — e.g. delivering services to clients who have signed up
• Legal obligation — e.g. financial record-keeping

We may share your data with trusted third-party service providers who help us operate our business, including:

• GoHighLevel — our CRM and marketing automation platform
• Wise — our payment and invoicing provider
• Google — where we manage your Google Business Profile as part of our services

We do not sell your personal data to third parties.

We retain personal data for as long as necessary to provide our services and meet our legal, accounting, and reporting obligations. If you do not become a client, enquiry data is retained for a reasonable period to allow follow-up, after which it may be deleted on request or after a period of inactivity.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at hello@digitaldoneright.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

Our website may use cookies or similar technologies to improve your browsing experience. You can control cookies through your browser settings.

We may update this policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown above.

If you have any questions about this policy or how we handle your data, contact us at hello@digitaldoneright.co.uk or +44 7383 166653.